Customer Support Center
Need assistance with an invoice, shipment tracking, or have questions about a charge on your statement? Our dedicated support and dispute desk is here to assist you promptly without friction.
Email Support
For general questions, proforma requests, documentation, or billing inquiries.
Direct Phone Line
Speak directly with our support desk officers or billing coordinators.
Corporate Office
Headquartered in Miami-Dade County commercial logistics hub.
Questions About a Charge on Your Statement?
Charges processed for cargo bookings, commodity invoices, or vehicle shipping will appear on your banking or credit card statement as:
If you do not recognize a charge or require an itemized breakdown, bill of lading copy, proforma receipt, or wish to request a refund, please contact us first before opening a dispute or chargeback with your financial institution.
Request an Invoice or Receipt
Need a copy of your Proforma Invoice, proof of wire payment, Bill of Lading, or customs manifest?
Submit Request →Refund & Cancellation Desk
Submit a cancellation or refund request for vehicle logistics deposits or pre-booking fees before container loading.
Submit Request →Common Support Inquiries
What products and merchandise do you sell and distribute?
We sell and distribute home appliances, renewable energy products including solar panels and batteries, and other general merchandise based on customer and market demand, alongside wholesale agricultural commodities (fuel, meat, grains, dry goods, dairy) and international vehicle shipping logistics.
When are customers charged for their orders?
Customers are charged when their orders are confirmed, before fulfillment or delivery. Once payment is confirmed, products and shipments are released for staging, warehousing, packaging, and international transit.
How can I request a formal proforma invoice or official quote?
You can submit your product specifications, volume, and destination port through our trade desk or by emailing info@realjoworldtrade.com. An executive will prepare an institutional quotation within 24 hours.
What payment methods are accepted for international trade?
We accept secure bank wire transfers (SWIFT / Fedwire / ACH), confirmed irrevocable Letters of Credit (L/C), and approved electronic gateway transactions for merchandise orders, logistics deposits, and shipping fees.
How do I track my ocean container or merchandise shipment?
Once your cargo is loaded or dispatched, our logistics desk issues the formal Bill of Lading (B/L) and carrier tracking numbers. You can request real-time coordinates at any time via info@realjoworldtrade.com.
Where can I review your compliance policies and legal terms?
You can review our full Privacy Policy and Terms of Service online, detailing our security protocols, dispute handling, and Incoterms standards.