Privacy Policy

1. Information We Collect

We collect information necessary to facilitate international trade, order fulfillment for home appliances, renewable energy products (including solar panels and batteries), general merchandise, wholesale commodities, vehicle export logistics, billing, and customer support. This includes:

• Contact & Identification Data: Full name, corporate title, business or personal email address, phone number, physical mailing address, and destination delivery addresses.
• Corporate & Business Details: Legal entity name, registration jurisdiction, tax identification numbers (EIN/VAT), import/export licenses, and port of destination specifications.
• Transaction & Payment Data: Wire transfer verification details, proforma invoice records, payment receipts, order history, and billing addresses. Customers are charged when orders are confirmed before fulfillment or delivery. Payment transactions processed through electronic gateways or card networks are tokenized via certified PCI-DSS compliant providers; we do not store raw card numbers on our servers.
• Logistics & Merchandise Information: Product model specifications, serial/VIN numbers, container manifest details, and bill of lading consignee records.
• Technical & Browsing Data: IP address, browser type, operating system, device identifiers, and aggregated site performance metrics.

2. How We Use Your Information

RealJo World Trade LLC uses the collected data strictly for legitimate commercial and legal operations, including:

• Preparing commercial quotes, proforma invoices, sales orders, and fulfilling distribution agreements for home appliances, renewable energy products, general merchandise, commodities, and vehicles.
• Coordinating procurement, warehouse staging, freight forwarding, ocean cargo transport, customs clearance, and delivery logistics.
• Processing order payments upon confirmation, validating transactions, preventing fraud, and addressing customer billing inquiries.
• Conducting required regulatory compliance checks (e.g., OFAC screening, Anti-Money Laundering (AML), and customs verification).
• Providing customer service, shipment tracking, warranty support, and operational notices.

3. Parties to Whom Information Is Disclosed

We disclose necessary information only to authorized third parties under strict confidentiality and legal guidelines:

• Logistics & Maritime Partners: Ocean shipping lines, freight forwarders, stevedoring terminals, and licensed customs brokerage agents to execute cargo delivery and legal customs entry.
• Financial Institutions & Payment Processors: Banking partners, merchant acquirers, and secure payment processors to verify charges, prevent fraudulent transactions, and resolve billing disputes.
• Regulatory & Customs Authorities: US Customs and Border Protection (CBP), international maritime port authorities, and government agencies when mandated by export control and maritime safety laws.
• Infrastructure & Service Providers: Trusted cloud hosting, enterprise email (e.g., Resend), and IT security vendors operating under data processing agreements.

We do NOT sell, rent, or monetize your personal or company information to third parties or marketing brokers under any circumstances.

4. Method of Disclosure & Security Practices

To safeguard the confidentiality and integrity of all data:

• Encryption in Transit & Rest: All web and electronic communications utilize Transport Layer Security (TLS 1.3/SSL) with minimum 256-bit encryption.
• Access Controls: Strict role-based access control (RBAC), multi-factor authentication (MFA), and audit logging are enforced across all internal trade systems.
• Secure Payment Gateways: Payment details are transmitted directly to PCI-DSS certified processors with end-to-end tokenization.

5. Data Retention & Your Rights

We retain commercial transaction and logistics records in accordance with federal maritime, tax, and customs documentation requirements (typically 5 to 7 years). You have the right to:

• Request access to the personal data we hold about you.
• Request rectification or correction of inaccurate information.
• Request deletion of your data, subject to mandatory legal and compliance record-keeping requirements.
• Opt out of non-transactional marketing communications at any time.